Imperial Corporation LTD transitioned into IMPERIAL TECH, specializing in manufacturing essential materials for pharmaceutical machinery and hospitals. Committed to excellence and innovation, the company upholds rigorous quality control standards to serve diverse clients in the industry.
1. Returns: Customers may return unused and undamaged products within 30 days of purchase for a full refund. Products must be in their original packaging and accompanied by proof of purchase.
2. Refunds: Refunds will be issued to the original payment method within 5-7 business days upon receipt and inspection of returned items. Shipping fees are non-refundable.
3. Defective Products: In the rare event of receiving a defective product, customers are encouraged to contact customer service immediately for assistance. Defective items will be replaced or refunded at no additional cost.
4. Exchanges: Exchanges for different products of equal value are accepted within 30 days of purchase. Customers are responsible for return shipping costs unless the product received was defective or damaged upon arrival.
5. Special Circumstances: Exceptions to the return and refund policy may be considered on a case-by-case basis. Customers with unique situations are encouraged to reach out to customer service for personalized assistance.
6. Warranty: All products are covered by a manufacturer’s warranty against defects in materials and workmanship. Warranty terms and conditions vary by product and are outlined in the product documentation. Customers experiencing issues covered by the warranty should contact customer service for further assistance.